If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication of how likely a customer is to recommend a company or product. At Utility Partners of America (UPA), we’ve built our service organization around core tenants such as safety, quality, customer experience, responsiveness, professionalism, working relationship and integrity. Our customers and our NPS are paramount to us.
There are many reasons why utilities and energy cooperatives select a utility contractor when there is a need to outsource a service or a task. We believe that the aforementioned tenets are some of the reasons utilities and energy cooperatives across the nation turn to us for help in building, inspecting, maintaining, and upgrading their infrastructure. We also believe that these are the same tenets that drive our strong NPS.
In this post, we’re peeling the curtain back just a bit, to provide a glimpse into what we believe drives a strong NPS.