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The most successful organizations are those that promote a culture of helping others before themselves. This type of approach has a number of names,...

According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business...

With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging. How does...

If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their...

In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance. The employment...

Much has been said and written about the state of America’s utility infrastructure, including by us. From its age and condition to the importance...

If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication...

When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has...

Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based...