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“The customer is always right” is much more than just a motto in today’s service economy. For many businesses, including those in the utility...

The utility industry has witnessed widespread changes over the last two decades. New technology is ushering in a new era of electricity, gas, and...

It’s never possible to over-prepare, because it’s always possible to be taken by surprise. In these cases, the best course of action is to...

UPA to partner with the city’s water department on the replacement of nearly 24,000 meters GREENVILLE, S.C. – November, 2021 – Utility Partners of...

Water is one of, if not the most, essential resources in the world. Modern societies rely on water for a variety of needs. From...

Utility emergencies are inevitable. Whether it’s the result of a natural disaster like hurricanes, tornadoes, aging infrastructure, or just plain bad luck, providers cannot...

As anyone can tell you, there is a stark difference between managers and leaders. A manager tells people what to do, while a leader...

Leadership gurus and business coaches each have their own unique styles. One of the few consistent threads is that they all stress the importance...

In general, utility activities are process-oriented. Employees turn on and off service, make repairs, perform preventive maintenance, and collect payments. This work follows a...