News

If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication...

When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has...

Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based...

There are a few guarantees in the utility industry. One of them is that every company’s infrastructure will fall victim to rust and corrosion...

If you work in utilities, you’re probably familiar with OSHA standards and regulations. These are federally adopted guidelines designed to keep employees safe and...

The World Health Organization (WHO) defines tetanus as “an acute infectious disease caused by spores of the bacterium Clostridium tetani.” When most of us...

When most people think of utilities, they picture industrial-sized pipes, tanks, and machinery. Infrastructure that helps deliver clean water, gas, and electricity. These elements...

A boat with everyone rowing in the same direction is bound to reach a destination faster than one with rowers who aren’t in sync....

There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new...