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When utility employees go to work every day, they know what they’ve signed up for. It’s a physical job, with tangible achievements at the...

In most jobs, the occupational hazards are completely within the employee’s control. Those tasked with lifting heavy objects can wear a back brace or...

By now, the rapid aging of the current utility infrastructure in the United States is well-documented. Many have questioned the long-term operability of critical...

A customer’s journey encompasses much more than the exchange of money for goods or services. It’s about filling needs, solving problems, and completing tasks....

What are two things that heavy machinery like bucket trucks, digger derricks, excavators, and cranes have in common? They’re all expensive, and utility companies...

These days, customer service is much more of an art than a science. Good customer service requires the agent to possess a variety of...

For thousands of years, domesticated dogs have essentially been members of the family, providing unconditional love and companionship like no other animal. Despite the...

Predictions around customer experience (“CX”) technology spending are soaring. In fact, International Data Corporation has already said it expects spending in this space to...

To say that the last few years have been challenging would be an understatement. We’ve lived through a global health pandemic, navigating daily uncertainty....