According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business...Read more
If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their...Read more
If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication...Read more
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