If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication...Read more
If you work in utilities, you’re probably familiar with OSHA standards and regulations. These are federally adopted guidelines designed to keep employees safe and...Read more
A boat with everyone rowing in the same direction is bound to reach a destination faster than one with rowers who aren’t in sync....Read more
There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new...Read more
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