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The most successful organizations are those that promote a culture of helping others before themselves. This type of approach has a number of names, from “service-first” to “others-focused,” but the intent always remains the same. It requires a consistent,...

According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with a company. It turns out “the customer is always right” is as true today...

With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging. How does leadership maintain a strong company culture and keep employees motivated? Regardless of the industry or...

If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their own families. But the reality is that there are a lot of reasons why workplace...

In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance. The employment and recruiting-focused social networking giant defines employee experience as “everything an employee observes, feels, and...

Much has been said and written about the state of America’s utility infrastructure, including by us. From its age and condition to the importance of repairing and replacing critical parts, it’s a popular topic of conversation. One of the...

If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication of how likely a customer is to recommend a company or product. At Utility Partners...

When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has always been universally accepted as critically important. For utility leadership that wants to keep safety...

Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based operations like customer service and billing also play critical roles. With so many different plates...

There are a few guarantees in the utility industry. One of them is that every company’s infrastructure will fall victim to rust and corrosion over time. This is especially true for underground steel pipelines and exposed enclosures. While it’s...