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Visual cues just aren’t enough to determine the extent of impact when it comes to corrosion. We’ve talked recently about the causes of corrosion on utility assets, the prevention methods, and the health risks posed to customers. The one...

In terms of unpleasant experiences, a trip to the dentist tops the list for most people. But being bounced around from one call center representative to the next is probably a close second. Modern communication methods have undoubtedly altered...

While there’s much to debate about what the future of utilities looks like, one thing that’s universally clear is this: current infrastructure is aging rapidly. While utility companies have done an admirable job to replace and repair, ongoing deterioration...

Utilities like those that supply power, water, and gas for residents and businesses are your prototypical service providers. Excluding the production of clean water, these businesses don’t necessarily provide a tangible good that customers can touch or hold. And...

The history of work uniforms is a tale nearly as old as time. Some historians even describe workers in the middle ages donning badges or insignias to indicate their role or employer.  In field-based industries like utilities, a worker...

Warren Buffett, one of the business world’s most successful investors, entrepreneurs, and philanthropists, has never been short on words when it comes to running a business. Among the many quotes attributed to Buffett, perhaps the most frequently recited relates...

Target, Yahoo!, AT&T, Home Depot, Google, and Apple are six of the most recognizable and successful brands in their respective spaces. What else do they have in common? Each has been a victim of significant cyberattacks. These are attacks...

There once was a time when utility customers had very simple requests. They wanted the company to deliver a service that was safe to use, reliable, and priced fairly. And while those requests remain in play, customers’ wish lists...

The utility industry is unique in that a provider may have little to no competition for their services. This is especially true in states where utilities are regulated. In industries flush with brands and options, higher competition benefits the...