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If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication of how likely a customer is to recommend a company or product. At Utility Partners...

When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has always been universally accepted as critically important. For utility leadership that wants to keep safety...

Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based operations like customer service and billing also play critical roles. With so many different plates...

There are a few guarantees in the utility industry. One of them is that every company’s infrastructure will fall victim to rust and corrosion over time. This is especially true for underground steel pipelines and exposed enclosures. While it’s...

If you work in utilities, you’re probably familiar with OSHA standards and regulations. These are federally adopted guidelines designed to keep employees safe and healthy. If your company breaks these rules, tickets and fines or worse are sure to...

The World Health Organization (WHO) defines tetanus as “an acute infectious disease caused by spores of the bacterium Clostridium tetani.” When most of us think of tetanus, the first mental image we get is of stepping on a rusty...

When most people think of utilities, they picture industrial-sized pipes, tanks, and machinery. Infrastructure that helps deliver clean water, gas, and electricity. These elements are the foundation of utility function. The installation/implementation of each piece of equipment or operational...

A boat with everyone rowing in the same direction is bound to reach a destination faster than one with rowers who aren’t in sync. For a company to develop a culture built on safety, it requires alignment from top...

There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new types of power generation have opened up the marketplace. Those newfound options have given customers...

Whether we’re talking about sailors in the 1800s or road trippers in 2021, maps are crucial for helping to find your destination. While we typically think of maps in terms of covering physical distance, a “map” can come in...