The number of electric vehicles (EV) purchases has steadily risen, led by growing interest in environmentally-conscious consumerism. In fact, more than 10 million EVs are

Can you picture customer service without telephones? This technology was invented in 1876 by Alexander Graham Bell and certainly made it easier for customers to

“Better safe than sorry” has never meant more than it does when you’re working with dangerous equipment and materials. For a lot of utility workers,

While we’re all familiar with the most commonly cited ramifications of COVID-19, one that flies under the radar is the increased consumption of energy. As

When utility employees go to work every day, they know what they’ve signed up for. It’s a physical job, with tangible achievements at the end

In most jobs, the occupational hazards are completely within the employee’s control. Those tasked with lifting heavy objects can wear a back brace or practice

By now, the rapid aging of the current utility infrastructure in the United States is well-documented. Many have questioned the long-term operability of critical infrastructure

A customer’s journey encompasses much more than the exchange of money for goods or services. It’s about filling needs, solving problems, and completing tasks. But

What are two things that heavy machinery like bucket trucks, digger derricks, excavators, and cranes have in common? They’re all expensive, and utility companies use

These days, customer service is much more of an art than a science. Good customer service requires the agent to possess a variety of personality