Technology’s Impact on Customer Experience

Predictions around customer experience (“CX”) technology spending are soaring. In fact, International Data Corporation has already said it expects spending in this space to reach

Why After-Action Reviews Are Important

It’s never possible to over-prepare, because it’s always possible to be taken by surprise. In these cases, the best course of action is to learn

Why Your Utility Needs A Contingency Plan

Utility emergencies are inevitable. Whether it’s the result of a natural disaster like hurricanes, tornadoes, aging infrastructure, or just plain bad luck, providers cannot predict