A Great Customer Experience is the New Standard of Service
There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new types of power generation have opened up the marketplace. Those newfound options have given customers power. Utilities should address that power and provide a customer experience rather than traditional customer service. This shift can help match new expectations and needs.
In response, utilities have upped the ante on customer service strategies to show customers that they care. That they want to be the provider of choice. If doubling down on customer service is something your utility wants to do better, the tips we’ve drafted below might be helpful. Check out these five ways utilities can make customer service a pillar of their organization.