By now, the rapid aging of the current utility infrastructure in the United States is well-documented. Many have questioned the long-term operability of critical infrastructure

A customer’s journey encompasses much more than the exchange of money for goods or services. It’s about filling needs, solving problems, and completing tasks. But

What are two things that heavy machinery like bucket trucks, digger derricks, excavators, and cranes have in common? They’re all expensive, and utility companies use

These days, customer service is much more of an art than a science. Good customer service requires the agent to possess a variety of personality

For thousands of years, domesticated dogs have essentially been members of the family, providing unconditional love and companionship like no other animal. Despite the historical

Predictions around customer experience (“CX”) technology spending are soaring. In fact, International Data Corporation has already said it expects spending in this space to reach

To say that the last few years have been challenging would be an understatement. We’ve lived through a global health pandemic, navigating daily uncertainty. We’ve

“The customer is always right” is much more than just a motto in today’s service economy. For many businesses, including those in the utility industry,

The utility industry has witnessed widespread changes over the last two decades. New technology is ushering in a new era of electricity, gas, and water

It’s never possible to over-prepare, because it’s always possible to be taken by surprise. In these cases, the best course of action is to learn