There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new types

According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with

With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging. How does leadership

If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their own

In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance. The employment and

Much has been said and written about the state of America’s utility infrastructure, including by us. From its age and condition to the importance of

If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication of

Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based operations

There are a few guarantees in the utility industry. One of them is that every company’s infrastructure will fall victim to rust and corrosion over

If you work in utilities, you’re probably familiar with OSHA standards and regulations. These are federally adopted guidelines designed to keep employees safe and healthy.