UPA Opens New Customer Service Center to Support Large U.S. Utility

After expanding a current partnership with a large United States-based utility provider, Utility Partners of America (UPA) has opened an additional customer service center near the UPA headquarters in Greenville, South Carolina. The new office has 75 employees who UPA hired and trained in support of the partner’s customer service needs, but company leaders expect that number to grow to more than 120.

The opening of the new customer service center on June, 1 2020 illustrates UPA’s growth and momentum in its quest to be a reliable ally to utility-focused businesses, a mission the company has upheld for more than two decades. With its headquarters at full capacity, the new center was needed as part of the recent expansion. The terms of the agreement between UPA and their partner are for three years.

While the work performed in the new center will be mainly focused on work order management,  UPA employees will be responsible for data management, investigations and customer service. The utility company involved approached UPA hoping to expand their current staffing resources in order to fully service their valued customers.

Since it was formerly used as a warehouse, the 12,000-square-foot site required modifications.  UPA performed an extensive overhaul of the building’s mechanical, electrical and plumbing infrastructure, upgraded the networking and wireless infrastructure, installed spacious workspaces, added glass roll-up doors to provide more natural light, upgraded the building’s bathrooms and modernized two complete kitchens to provide employees with generous in-house amenities. The building’s exterior features UPA signage, attractive red brick and well-manicured landscaping.


UPA New Customer Service Center Front Entrance  

UPA New Customer Service Center Front Desk


Out of an abundance of caution for COVID-19, the company has also placed hand sanitizer stations throughout the building and partitions between desks to avoid direct face-to-face contact. Employees are also asked to practice social distancing when in common areas like the kitchens.

Though the new customer service center has only been open a short time, employees are raving about not only working with UPA but about their experiences as new hires. Below are some quotes from employees about working at UPA:

I have been only working with this company for a week now. All of the trainers I have met seem to be very knowledgeable of the work we are doing. I am excited about the things to come with this new job.” – Amanda C.

Great place to work! Always willing to help each other, and the leadership is very helpful. I would definitely recommend UPA. – Chatyria M.

Great company to work with! High level of professionalism and innovation! – Serge B.

UPA employs and equips trained and qualified professionals to perform a variety of services including: Meter Services, Line Construction Services, General Construction Services, Equipment Inspections, Testing Services, Operations, Maintenance and Repair Services. UPA also provides a variety of professional services including Project Management, Health and Safety Management, Training, Facilities and Asset Management, Fleet Management, Customer Service, and Staff Augmentation.

If you think we can help your utility company, contact us today.