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UPA selected to perform AMI Installation Services throughout the City Utilities service territory in Springfield, MO.
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UPA Selected to Perform AMI Installation Services
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11th February 2018
Recent Posts
13th September 2021
The most successful organizations are those that promote a culture of helping others before themselves. This type of approach has a number of names, from “service-first” to “others-focused,” but the intent always remains the same. It requires a consistent, top-down effort across the organization, with employees all rallying behind this single mission. While most organizations …
Continue reading “Five Ways to Develop an Others-focused Culture”
6th September 2021
According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with a company. It turns out “the customer is always right” is as true today as it was 50 years ago. While that theory may still apply, one big change between …
Continue reading “Top Three Benefits of Customer Service Surveys for Utilities”
30th August 2021
With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging. How does leadership maintain a strong company culture and keep employees motivated? Regardless of the industry or workforce, the main focus for successful remote work should be communication. In this post, we’ll look …
Continue reading “Best Practices for Remote Workforce Communication”
23rd August 2021
If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their own families. But the reality is that there are a lot of reasons why workplace relationships matter. Including the impact on operations and productivity. In a field like utilities, partnerships and …
Continue reading “Minimizing Inter-team Friction and Building Great Working Relationships”
16th August 2021
In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance. The employment and recruiting-focused social networking giant defines employee experience as “everything an employee observes, feels, and interacts with as a part of their company.” At Utility Partners of America (UPA), we prioritize …
Continue reading “UPA Uses Team Building For Company Culture”
2nd August 2021
Much has been said and written about the state of America’s utility infrastructure, including by us. From its age and condition to the importance of repairing and replacing critical parts, it’s a popular topic of conversation. One of the most significant contributors to the decline of tanks, pipes, and enclosures is corrosion.
26th July 2021
If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS). This score is an indication of how likely a customer is to recommend a company or product. At Utility Partners of America (UPA), we’ve built our service organization around core tenants such as safety, quality, customer …
Continue reading “Driving a Strong Net Promoter Score & Improving Customer Experience”
19th July 2021
When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has always been universally accepted as critically important. For utility leadership that wants to keep safety at the forefront, the answer can be found in proper messaging. Or in this case, building …
6th July 2021
Utility companies have a lot going on all at once. They generate and deliver much-needed resources like electricity, gas, and clean water. Their office-based operations like customer service and billing also play critical roles. With so many different plates spinning at one time, successful organization and preparation are the keys to ensuring nothing slips through …
28th June 2021
There are a few guarantees in the utility industry. One of them is that every company’s infrastructure will fall victim to rust and corrosion over time. This is especially true for underground steel pipelines and exposed enclosures. While it’s OK to accept that corrosion is normal, all utilities should still have plans to prevent and …
21st June 2021
If you work in utilities, you’re probably familiar with OSHA standards and regulations. These are federally adopted guidelines designed to keep employees safe and healthy. If your company breaks these rules, tickets and fines or worse are sure to follow. As part of its efforts to raise awareness about workplace safety, OSHA reveals the top …
Continue reading “OSHA Standards: Top 10 Violations, Their Meanings & How to Prevent Them”
14th June 2021
The World Health Organization (WHO) defines tetanus as “an acute infectious disease caused by spores of the bacterium Clostridium tetani.” When most of us think of tetanus, the first mental image we get is of stepping on a rusty nail. There are so many different ways that one can come in contact with this bacterium. …
Continue reading “The Ins and Outs of Tetanus and Utility Techs”
31st May 2021
When most people think of utilities, they picture industrial-sized pipes, tanks, and machinery. Infrastructure that helps deliver clean water, gas, and electricity. These elements are the foundation of utility function. The installation/implementation of each piece of equipment or operational method is essentially a project. Something made more manageable by drafting a project plan and incorporating …
Continue reading “Five Tips to Avoid Budget-Busting Scope Creep”
24th May 2021
A boat with everyone rowing in the same direction is bound to reach a destination faster than one with rowers who aren’t in sync. For a company to develop a culture built on safety, it requires alignment from top to bottom. This can be a challenge in companies with employees working in a variety of …
Continue reading “On Board With a Safety Culture? 5 Tips To Make it Stick”
10th May 2021
There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new types of power generation have opened up the marketplace. Those newfound options have given customers power. Utilities should address that power and provide a customer experience rather than traditional customer service. …
Continue reading “A Great Customer Experience is the New Standard of Service”
3rd May 2021
Whether we’re talking about sailors in the 1800s or road trippers in 2021, maps are crucial for helping to find your destination. While we typically think of maps in terms of covering physical distance, a “map” can come in any form. So long as it helps to guide a journey. For utility companies, maps are …
19th April 2021
Visual cues are not enough when it comes to the damage that corrosion can have. We’ve talked recently about the causes of corrosion on utility assets, the prevention methods, and the health risks posed to customers. The one missing ingredient from that discussion is the importance of regular monitoring. Known as corrosion surveys, these periodic …
Continue reading “Corrosion Surveys: Why are they Important?”
5th April 2021
In terms of unpleasant experiences, a trip to the dentist tops the list for most people. But being bounced around from one call center representative to the next is probably a close second. Modern communication methods have undoubtedly altered the way we live, work and play. All while fueling customers’ appetite for instant gratification. If …
Continue reading “Improve Call Center Operations With These Four Tips”
5th April 2021
In terms of unpleasant experiences, a trip to the dentist tops the list for most people. But being bounced around from one call center representative to the next is probably a close second. Modern communication methods have undoubtedly altered the way we live, work and play. All while fueling customers’ appetite for instant gratification. If …
Continue reading “Improve Call Center Operations With These Four Tips”
29th March 2021
If you’re a regular visitor to our blog, you might have caught part one of our leak detection series focusing on water. For today’s part two, we’re turning our attention to gas. The differences between water and gas leakage are stark in many ways. A gushing hydrant or cracked water main can push out gallons …