Utility Customer Complaints are Serious Business
Warren Buffett, one of the business world’s most successful investors, entrepreneurs, and philanthropists, has never been short on words when it comes to running a business. Among the many quotes attributed to Buffett, perhaps the most frequently recited relates to the reputation of a business. “It takes 20 years to build a reputation and five minutes to ruin it,” Buffett said. “If you think about that, you’ll do things differently.”
Buffett has long led Berkshire Hathaway, a holding company for many businesses across a spectrum of industries. Because of diversity, it should come as no surprise that the advice is applicable for nearly every business including utilities. Maintaining a sparkling reputation has proven to be a challenge for some utilities. We’re here today to talk about one shift in mindset that can pay big dividends toward improving your reputational standing.
Keep reading to find out why utilities should take customer complaints and recommendations seriously. (more…)