As anyone can tell you, there is a stark difference between managers and leaders. A manager tells people what to do, while a leader inspires

Leadership gurus and business coaches each have their own unique styles. One of the few consistent threads is that they all stress the importance of

In general, utility activities are process-oriented. Employees turn on and off service, make repairs, perform preventive maintenance, and collect payments. This work follows a step-by-step

When it comes to conversations within the utility industry, safety is at the top of the list. It’s one of those things that has always

Customer service is a complicated aspect for any business. Historically, it has been especially complicated for those in the utility space. According to a Utility

The most successful organizations are those that promote a culture of helping others before themselves. This type of approach has a number of names, from

There was a time when “choice” and “utilities” were two words that seldom intersected. Today, that’s hardly the case as the exploration of new types

According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with

With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging. How does leadership

If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their own